Optimize Orthopedic Surgical: Enhance Patient Care for Fractures and Recovery in Corona, California

Where is the client from?

The client is from Corona Summit Orthopedic Surgery Center, a specialized facility focused on orthopedic and fracture care. 

What operational challenges were you facing?

We faced several challenges, particularly in managing the surgical workflow for orthopedic procedures. Coordinating the flow of patients and the scheduling process was complex, with frequent conflicts and difficulties aligning the surgery center, anesthesia providers, and staff. We also experienced gaps in patient communication and follow-ups, leading to delays in pre-surgical assessments or post-op instructions—especially critical in fracture care cases where timing is essential. 

Were there inefficiencies in scheduling, patient management, or other areas?

Yes, scheduling inefficiencies were a major issue. With overlapping orthopedic procedures and varying availability of specialists, it was often hard to find optimal surgery slots. Patient management also had significant room for improvement, particularly in tracking recovery progress after orthopedic and fracture surgeries and ensuring patients fully understood pre-op instructions. 

How did we help improve your workflow?

The introduction of a more integrated scheduling system revolutionized our surgical workflow. We transitioned to a centralized digital scheduling tool that improved visibility into surgeon, staff, and facility availability—critical in managing time-sensitive fracture care. Enhancing our communication system for patient reminders and post-op follow-ups reduced no-shows and missed appointments, keeping surgeries on track and improving the overall patient experience. 

What solutions did we implement to streamline operations?

We implemented a modern electronic health record (EHR) system that seamlessly integrated with the new scheduling platform. Automated patient communications—reminders, pre-op instructions, and post-surgical care messages—played a huge role in patient compliance and satisfaction. Real-time patient status updates further improved coordination, especially during busy orthopedic and fracture surgery days, minimizing wait times and enhancing overall surgical workflow efficiency. 

How was the collaboration process?

The collaboration was smooth and productive. We appreciated being included in every phase of implementation. The team listened to our unique needs, especially around orthopedic procedures and fracture care, and adjusted the tools accordingly. 

How did we ensure smooth adoption of new systems or processes?

A phased rollout allowed our staff to adjust gradually without disrupting patient care. Comprehensive training sessions and consistent support from your team made adoption smooth. Clear communication about the system’s ease of use and its benefits helped overcome resistance—particularly among team members more comfortable with traditional methods. 

Did we help address any obstacles along the way?

Absolutely. One major obstacle was overcoming staff resistance to new technologies. With hands-on training and reliable support, we managed to shift mindsets and ease the transition. As a result, surgical workflow remained uninterrupted, even during the transition period. 

Since implementing the changes, we’ve seen a noticeable drop in scheduling conflicts, an increase in operating room utilization, and improved efficiency in managing orthopedic and fracture cases. Staff morale is higher, and patient flow is smoother. 

Have you seen improvements in efficiency, patient satisfaction, or cost savings?

Yes—efficiency has improved across the board. With better-managed schedules and automated patient communications, we’ve increased surgical throughput and reduced delays. Patient satisfaction is higher, particularly for fracture care patients who now receive timely, well-communicated care. We’ve also realized cost savings through reduced administrative overhead and fewer scheduling errors. 

Do you have any feedback on how our solution impacted your center?

The solution has been transformative. The user-friendly interface made adoption easy, and the improvements in our orthopedic and fracture care workflow are ongoing. From better time management in surgeries to smoother patient communications, the center now operates more efficiently. These upgrades have enhanced our reputation and boosted patient referrals, especially in the growing area of fracture care.